Payment Terms

How can I make the payment?

We accept payments via PayPal, Visa, MasterCard, and credit cards.

Do you accept NET15/NET30/COD? Can I pay in installments?

Sorry, we do not accept NET15. NET30. COD, or installment payments. As an online business, all payments must be made 100% upfront before shipment.

Do you accept FSA or HSA?

We may support FSA, not HSA. By investigating previous users, we found that our products can be covered by FSA. For the FSA, Here are some suggestions for you. We are sorry that we haven't got the FSA authorization from the US, but many people use the FSA to buy our products. The following text comes from customer feedback:

You can get from our customer's reviews as a reference, 'I originally use a Visa card that is tied to my FSA account, but it was declined because "invalid vendor". So, I submitted the claim manually and it was approved and paid.' 'Hi, Good news, I just received a reimbursement for the full amount of my Checkme purchase. For information, I filed my claim under "Medical equipment ─ Costs to buy or rent durable equipment prescribed by a medical practitioner to alleviate or treat a medical condition. Examples include medical beds, nebulizers, and sleep therapy devices."

If you can try to this way, we think we can support the FSA service.

Can Medicare or other insurance cover my purchase?

For insurance or Medicare, you will need to confirm with your insurance provider. While we are the product seller and cannot process claims directly, some customers have successfully used their FSA for reimbursement.

Return & Exchange

What is the warranty period?

We provide a 1-year warranty from the purchase date for new products. The warranty covers defects in materials and workmanship if the products are used as intended. The warranty does not cover general wear and tear, misuse, modifications, or improper maintenance.

If you believe your product is defective, we will repair or replace it in accordance with our warranty terms. Replacements will carry the remaining warranty period of the original product.

This warranty applies only to the original purchaser and products purchased directly from our website or authorized sellers. Products purchased from unauthorized sellers are not covered under this warranty.

Can I return the product if I don’t want to keep it?

Yes, we offer a 30-day return policy. If you are not satisfied with your purchase, you may return it for a refund or exchange within 30 days of receiving the product. Returned products must be fully functional and undamaged. Please note that shipping and handling charges are non-refundable.

What are the return instructions?

Contact our customer support via email or online chat during business hours:

Email: shopify@medlinket.com

Provide a photo of the product and your reason for return in your email. Our team will respond within 12 hours on business days and 72 hours on weekends with further instructions.

Ship the product (including all parts and accessories) to the return address we provide. Return shipping costs are the responsibility of the customer.

Once we confirm the return tracking number and inspect the product, we will process your refund. Refunds will be issued to the original payment method.

Important:

Returns must include the order number written on the outside of the package.

Different regions may have different return warehouses. We will provide the correct return address via email.

Can I exchange my product for a different one?

If your order has not shipped, we can exchange the product. Any price difference must be covered by the buyer.

If the order has shipped, you can refuse the delivery to return the product and place a new order. Price differences and shipping costs are the buyer’s responsibility.

If you’ve already received the product, you can request an exchange. The buyer is responsible for return shipping, new shipping costs, and any price differences.

Shipping Terms

When will my order ship, and what are the shipping options and charges?

Orders are typically processed within 1-3 business days after payment is confirmed. Shipping charges and delivery times depend on the shipping method you select at checkout:

  1. Economy Shipping: Cost-effective, with delivery in 7-10 business days.
  2. Standard Shipping: Balanced between cost and speed, with delivery in 5-7 business days.
  3. Expedited Shipping: Fastest option, with delivery in 2-4 business days.

Shipping costs are automatically calculated during checkout based on the shipping method and destination. You can view available options and costs on the checkout page.

Please note that during peak seasons or holidays, processing and delivery may take longer than usual. If you have an urgent order, we recommend selecting an expedited shipping method.

Discount Coupon

How can I get a discount coupon?

You can obtain discount coupons through the following methods:

Check product pages on our website for available discount codes.

Subscribe to our newsletter to receive the latest updates and giveaways.

How do I use a discount coupon?

Add the product to your cart and enter the coupon code at checkout. The discount will be applied automatically before payment.

Note: Only one coupon can be applied per order.

Can I get more discount if I buy a bulk?

Glad to hear that you are interested in our products and want to buy 5 more.

Please email our support with the model of device unit you want, QTY and your destination, we are glad to apply a best price for you.

Frequently Asked Questions

Frequently Asked Questions

You can place an order directly on our website. Simply search for the product you want, add it to your cart, and proceed to checkout. You can create an account for faster checkout in the future or check out as a guest.

What information do I need to place an order?

To complete your order, you will need:

Shipping address

Billing address

Phone number and email address (for confirmation and invoicing)

Payment details (credit card, PayPal, etc.)

Should I expect delays when ordering?

Currently, we do not anticipate any delays. All orders are processed and shipped within the communicated timeframes.

What is your refund policy?

We guarantee that our products are free from defects in materials and workmanship at the time of shipment. If there is a quality issue, we offer a 1-year warranty and a 30-day no-questions-asked return policy. Please note that we do not cover return shipping costs for non-quality issues.

What should I do if my product arrives damaged?

If your product is damaged upon arrival, please notify us within 24 hours of receiving it. Damages caused by external factors during delivery are covered under our warranty terms. We will work with you to repair, replace, or refund the item as necessary.